1. 30-Day Return Window

You may request a return within 30 calendar days after your order is delivered. Please contact us within this period so we can review your request and provide return instructions.

Requests submitted after this period may not qualify for a change-of-mind return, except where applicable law provides additional rights.

2. Return Eligibility and Item Condition

For change-of-mind returns, storage baskets and other household organization products should be unused and in their original condition, with any included accessories. Please include the original packaging where reasonably possible to help protect the item in transit.

Items that are used, materially damaged after delivery, or missing essential components may not qualify for a change-of-mind refund. This does not limit your rights regarding products that arrive damaged, defective, or incorrect.

3. How to Request a Return

1. Contact us: Email service@hverziy.com with your order number and reason for the return.
2. Share details: If your item arrived damaged, defective, or incorrect, include clear photos of the product and packaging where available.
3. Receive instructions: We will review your request and, if eligible, provide the appropriate return address and shipping instructions.
4. Send the item: Package the product securely and follow the approved instructions. Keep your tracking number or postage receipt until your return is resolved.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as possible with your order information and supporting photos. We will review the issue and arrange an appropriate resolution, such as a replacement, return, or refund, in accordance with applicable law.

For a confirmed product defect or error on our part, we will cover reasonable return shipping costs that we have authorized, or provide an alternative solution where appropriate. Please contact us before paying for return shipping.

5. Return Shipping Charges

Change-of-mind returns: Customers are responsible for return shipping costs. The actual cost depends on the carrier, package size, weight, and return destination. When you arrange shipping yourself, you pay the carrier directly. If we offer a return label with a customer-paid fee, we will disclose that fee before you accept it.

Damaged, defective, or incorrect items: Where we confirm that the issue is our responsibility, we will cover reasonable, authorized return shipping costs or provide another appropriate remedy.

Original delivery charges: For change-of-mind returns, any original shipping charges paid at checkout are generally not refundable, unless required by applicable law. Where the return results from our error or a confirmed defect, applicable shipping reimbursements will be handled in accordance with consumer law.

6. Refund Approval and Processing Time

Once a returned item is received and assessed, where applicable, we will let you know whether your refund is approved. Approved refunds are processed within 7 business days after approval, generally to the original payment method.

Your bank, card issuer, or payment provider may take additional time to post the refund. The 7-business-day processing period starts when the refund is approved, not when the return parcel is shipped.

7. Exchanges

If you would like an exchange, contact us at service@hverziy.com with your order number and the item you would like to exchange. We will confirm the available options and applicable return instructions. Exchanges depend on product availability and eligibility.

8. Questions and Consumer Rights

For help with a return or refund, email service@hverziy.com or call +86 188-9568-7540. Please include your order number for faster assistance.

Nothing in this policy excludes, restricts, or replaces consumer rights that cannot legally be waived under applicable law.